Frequently Asked Questions
Everything you need to know about your Rescue Spa experience, from professional skincare advice to shipping and returns.
How do I know which skincare products are right for my skin type?
We recommend scheduling a virtual consultation with one of our expert estheticians. You can also use our online 'Shop by Concern' filter to find products specifically formulated for your unique skin needs.
What is your return policy for beauty and wellness products?
We accept returns on unopened, unused products in their original packaging within 14 days of purchase. For hygiene reasons, we cannot accept returns on opened skincare, makeup, or wellness items.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout. Please note that processing time may take 1-2 business days before the order leaves our facility.
Are the products sold on Rescue Spa authentic?
Yes, we are authorized retailers for every brand we carry. All products are sourced directly from the manufacturers to ensure 100% authenticity and optimal potency.
Do you offer international shipping?
Currently, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the final stage of checkout.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer service team within one hour of placement, and we will do our best to accommodate your request.